If you have any general inquiries about our service, please contact our Customer Service department at 800-827-0829 Monday through Friday from 8 a.m. to 5 p.m. or email us at cserv@accessla.org. You may also use the Contact Form below and a Customer Relations team member will respond within two (2) business days.

How to File a Complaint/Compliment: One of the many ways we can improve our service is through rider feedback. It is important that you tell us about your experiences using Access. As soon as possible after the event happened, write down the details of the incident to help with investigating the matter.  Details such as the following are helpful:

• Date of the incident
• Time and place of the incident
• Name(s) of the people you believe caused the incident
• Name(s) of any people who witnessed the incident
• Summary of what happened (if the incident involved a pick-up, include the address, pick-up time you requested, pick-up time you were given and the vehicle arrival time — if it did arrive)
• Preferred method of response (Written, Email, Phone, or None)

If you desire a response, it can take up to 14 days to respond to your complaint.

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