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Coronavirus - COVID-19

Your Safety Is Our Priority. In response to the coronavirus (COVID-19) pandemic, Access has taken several proactive measures to help safeguard your health while taking Access, including No Share-Rides and Enhanced Vehicle Cleaning.

To ensure the health and safety of our employees and riders, we are asking that you DO NOT schedule a trip using Access if you have been confirmed to have COVID-19, or are going to a facility to be tested for COVID-19.
Riders are encouraged to follow the Los Angeles County Safer at Home Emergency Order. If you must travel, please follow these guidelines:
• Cover your face while riding Access
• Do not use Access if you are sick
• Cover your coughs and sneezes
• Wash hands frequently with soap and warm water, or use an alcohol-based hand sanitizer.

Starting Monday, May 4th, Access will begin offering limited same day service. For further information on this and other COVID-19 programs, please click on the Coronavirus - COVID-19 Updates link in the Rider Alert Section below.

Coronavirus - COVID-19

Your Safety Is Our Priority. In response to the coronavirus (COVID-19) pandemic, Access has taken several proactive measures to help safeguard your health while taking Access, including No Share-Rides and Enhanced Vehicle Cleaning.

To ensure the health and safety of our employees and riders, we are asking that you DO NOT schedule a trip using Access if you have been confirmed to have COVID-19, or are going to a facility to be tested for COVID-19.
Riders are encouraged to follow the Los Angeles County Safer at Home Emergency Order. If you must travel, please follow these guidelines:
• Cover your face while riding Access
• Do not use Access if you are sick
• Cover your coughs and sneezes
• Wash hands frequently with soap and warm water, or use an alcohol-based hand sanitizer.

Starting Monday, May 4th, Access will begin offering limited same day service. For further information on this and other COVID-19 programs, please click on the Coronavirus - COVID-19 Updates link in the Rider Alert Section below.
Access Services

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QUALITY SERVICE SUBCOMMITTEE (QSS) MEETING
Date : May-24-2017
Time : 10:00 am - 12:00 pm
Category : Meeting
QUALITY SERVICE SUBCOMMITTEE (QSS) MEETING
Wednesday, May 24, 2017
10:00 a.m. – 12:00 p.m.
Access Services Headquarters
El Monte Metro Building
Third Floor Council Chamber Room
3449 Santa Anita Avenue
El Monte, CA 91731

  • 1. Call to Order

  • 2. Roll Call

  • 3. Approval of Summary Meeting Minutes for March 2, 2017

  • 4. Customer Service Performance Update

  • 5. Extreme Conditions: Paratransit and Emergency Response

  • 6. Operations Performance Update for April 2017

  • 7. Member Communication

Calendar/Community Meetings

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QUALITY SERVICE SUBCOMMITTEE (QSS) MEETING
05/24/2017 10:00 am - 12:00 pm
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